{"id":11,"date":"2026-04-17T07:10:07","date_gmt":"2026-04-17T07:10:07","guid":{"rendered":"https:\/\/staging.naturehealthpharmacy.com.my\/?page_id=11"},"modified":"2026-10-15T11:50:21","modified_gmt":"2026-10-15T03:50:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/naturehealthpharmacy.com.my\/en\/refund_returns\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Effective Date: 25 February 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">At Nature Health Pharmacy, customer satisfaction is our priority. Please read this Return &amp; Refunds Policy carefully before making a purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Return Period<\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">We accept return requests within <strong>7 days of receiving your order<\/strong>. Returns may be considered if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product does not match your order<\/li>\n\n\n\n<li>The product was damaged during delivery<\/li>\n\n\n\n<li>You received the wrong product<\/li>\n\n\n\n<li>The product is defective<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure product safety and quality for all customers, we can only accept returns if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has not been used<\/li>\n\n\n\n<li>The product remains in its original condition<\/li>\n\n\n\n<li>The packaging and security seals are unopened<\/li>\n\n\n\n<li>Proof of purchase is provided<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to hygiene and safety considerations, we are unable to accept returns for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened supplement bottles<\/li>\n\n\n\n<li>Products that have been used<\/li>\n\n\n\n<li>Promotional or clearance sale products<\/li>\n\n\n\n<li>Purchases made due to a change of mind<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We greatly appreciate your understanding, as this policy helps us maintain the safety of all our customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\"><li>Email us at <a href=\"mailto:admin@naturehealth.com.my\" target=\"_self\"><strong>admin@naturehealth.com.my<\/strong><\/a> within 7 days.<\/li><\/li>\n\n\n\n<li>Include your order number and clear photos of the product.<\/li>\n\n\n\n<li>Briefly explain the issue you encountered.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will review your request within 2\u20133 working days and inform you of the next steps. Please do not send any products back without confirmation from our team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the error is on our part, Nature Health Pharmacy will cover the return shipping costs in full. For other approved return cases, the shipping costs will be borne by the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the returned product has been received and inspected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"translation-block\">Refunds will be processed within <strong>7\u201314 business days<\/strong>.<\/li>\n\n\n\n<li>The refund will be issued through the original payment method.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will notify you as soon as the process is complete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We're Here for You<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nature Health Pharmacy<br>Email: admin@naturehealthpharmacy.com.my<br>Phone Number: 03 \u2013 2779 6366<br>Website:\u00a0<a href=\"https:\/\/naturehealthpharmacy.com.my\/en\/\">https:\/\/naturehealthpharmacy.com.my<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Tarikh Berkuat Kuasa: 25 Februari 2026 Di Nature Health Pharmacy, kepuasan pelanggan adalah keutamaan kami. Sila baca Polisi Pemulangan &amp; Bayaran Balik&nbsp;(Return &amp; Refunds Policy)&nbsp;ini dengan teliti sebelum membuat pembelian Tempoh Pemulangan Kami menerima permohonan pemulangan dalam tempoh&nbsp;7 hari selepas anda menerima pesanan. Pemulangan boleh dipertimbangkan jika: Syarat Pemulangan Untuk memastikan keselamatan dan kualiti produk untuk semua pelanggan, kami hanya boleh menerima pemulangan jika: Produk Tidak Boleh Dipulangkan Disebabkan faktor kebersihan dan keselamatan, kami tidak dapat menerima pemulangan bagi: Kami sangat menghargai pemahaman anda kerana polisi ini membantu kami menjaga keselamatan semua pelanggan. Cara Memohon Pemulangan Ikut langkah-langkah seperti berikut: Pasukan kami akan menyemak permohonan anda dalam masa 2\u20133 hari bekerja dan akan memaklumkan langkah seterusnya. Mohon jangan hantar produk tanpa pengesahan daripada pihak kami. Kos Penghantaran Jika kesilapan berpunca daripada pihak kami, kos pemulangan akan ditanggung sepenuhnya oleh Nature Health Pharmacy. Untuk kes lain yang diluluskan, kos penghantaran adalah tanggungan pelanggan. Proses Bayaran Balik Selepas produk diterima dan disemak: Kami akan memaklumkan anda sebaik sahaja proses selesai. Kami Sedia Membantu Jika anda mempunyai sebarang pertanyaan, hubungi kami: Nature Health PharmacyEmel: admin@naturehealthpharmacy.com.myTelefon: 03 \u2013 2779 6366Laman Web:\u00a0https:\/\/naturehealthpharmacy.com.my<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":894,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/894"}],"wp:attachment":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}