{"id":3,"date":"2026-04-08T02:33:38","date_gmt":"2026-04-08T02:33:38","guid":{"rendered":"https:\/\/staging.naturehealthpharmacy.com.my\/?page_id=3"},"modified":"2026-04-17T07:33:35","modified_gmt":"2026-04-17T07:33:35","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/naturehealthpharmacy.com.my\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Effective Date: 25 February 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">At Nature Health Pharmacy, we value your trust. The privacy and security of your personal information are extremely important to us. This policy explains how we collect, use, and protect your personal data in accordance with the <strong>Personal Data Protection Act 2010 (PDPA) of Malaysia<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">By using our website <a href=\"https:\/\/staging.naturehealthpharmacy.com.my\/\" data-type=\"link\" data-id=\"https:\/\/staging.naturehealthpharmacy.com.my\/\" target=\"_self\">https:\/\/naturehealthpharmacy.com.my<\/a>, you agree to the practices described in this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Information You Provide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you browse or make a purchase on our website, we may collect: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Information You Provide<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Shipping Address<\/li>\n\n\n\n<li>Order History<\/li>\n\n\n\n<li>Any messages or enquiries you send to us<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Your payment information is processed securely through third-party payment providers and is not stored on our servers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">Payments Through Third-Party Websites<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All payment transactions are processed through secure and trusted payment gateway providers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nature Health Pharmacy does not store your credit card information or sensitive payment details. This information is handled directly by Fiuu in accordance with industry security standards.<\/p>\n\n\n\n<h2 class=\"wp-block-heading translation-block\">3. Analytics Data &amp; Cookies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\"><strong>Google Analytics<\/strong> to help us understand:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How visitors use our website<\/li>\n\n\n\n<li>The most frequently visited pages<\/li>\n\n\n\n<li>How we can improve the user experience<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This information is collected automatically, including IP addresses, device and browser types, and website interactions. The data is used for analytical purposes only and does not personally identify you. You can disable cookies through your browser settings at any time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. How We Use Your Data<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Process and deliver orders<\/li>\n\n\n\n<li>Provide customer service<\/li>\n\n\n\n<li>Respond to enquiries<\/li>\n\n\n\n<li>Send order confirmations and updates<\/li>\n\n\n\n<li>Improve our services and user experience<\/li>\n\n\n\n<li>Send promotional materials (only with your consent)<\/li>\n\n\n\n<li>Comply with legal requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We only use your data for purposes related to your dealings with us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Sharing of Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only share your information when necessary, including with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment gateway providers<\/li>\n\n\n\n<li>Delivery and shipping companies<\/li>\n\n\n\n<li>IT and hosting service providers<\/li>\n\n\n\n<li>Analytics providers such as Google<\/li>\n\n\n\n<li>Authorities, where required by law<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We ensure that these third parties protect your data in accordance with the requirements of the PDPA.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Data Security<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We take reasonable security measures to protect your personal data against unauthorised access, loss, or misuse. While no system is 100% secure, we strive to ensure that your information is handled responsibly and with care.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Your Rights Under the PDPA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As a customer, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to your personal data<\/li>\n\n\n\n<li>Request corrections if any information is inaccurate<\/li>\n\n\n\n<li>Withdraw your consent to marketing communications<\/li>\n\n\n\n<li>Restrict the use of certain data<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For any requests relating to your personal data, please contact us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Data Retention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We will retain your data only for as long as necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete order transactions<\/li>\n\n\n\n<li>Meet legal requirements<\/li>\n\n\n\n<li>Resolve any disputes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After that, your data will be securely deleted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Policy Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this policy from time to time to ensure it remains relevant and complies with current requirements. Any changes will be posted on this page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about this policy or your personal data, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph translation-block\"><strong>Nature Health Pharmacy<\/strong><br>Email:\u00a0<a href=\"mailto:admin@naturehealthpharmacy.com.my\" target=\"_self\">admin@naturehealthpharmacy.com.my<\/a><br>Phone No: 03 \u2013 2779 6366<br>Website:\u00a0<a href=\"https:\/\/staging.naturehealthpharmacy.com.my\/\" data-type=\"link\" data-id=\"https:\/\/staging.naturehealthpharmacy.com.my\/\" target=\"_self\">https:\/\/naturehealthpharmacy.com.my<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Tarikh Berkuat Kuasa: 25 Februari 2026 Di Nature Health Pharmacy, kami menghargai kepercayaan anda. Privasi dan keselamatan maklumat peribadi anda adalah sangat penting bagi kami. Polisi ini menerangkan bagaimana kami mengumpul, menggunakan dan melindungi data peribadi anda selaras dengan&nbsp;Akta Perlindungan Data Peribadi 2010 (PDPA) Malaysia. Dengan menggunakan laman web kami\u00a0https:\/\/naturehealthpharmacy.com.my\u00a0anda bersetuju dengan amalan yang diterangkan dalam polisi ini. 1. Maklumat yang Anda Berikan Apabila anda melayari atau membuat pembelian di laman web kami, kami mungkin mengumpul: Maklumat Yang Anda Berikan Maklumat pembayaran anda diproses secara selamat melalui penyedia pembayaran pihak ketiga dan tidak disimpan di pelayan kami. 2. Pembayaran Melalui&nbsp;Third-Party Website Semua transaksi pembayaran diproses melalui&nbsp;penyedia gerbang pembayaran yang selamat dan dipercayai. Nature Health Pharmacy tidak menyimpan maklumat kad kredit atau butiran pembayaran sensitif anda. Maklumat tersebut diuruskan terus oleh Fiuu mengikut piawaian keselamatan industri. 3. Data Analitik &amp;&nbsp;Cookies Google Analytics&nbsp;untuk membantu kami memahami: Maklumat ini dikumpul secara automatik seperti alamat IP, jenis peranti dan pelayar, serta interaksi laman web. Data ini digunakan untuk tujuan analisis sahaja dan tidak mengenal pasti anda secara peribadi. Anda boleh memilih untuk mematikan cookies melalui tetapan pelayar anda pada bila-bila masa. 4. Tujuan Kami Menggunakan Data Anda Kami menggunakan maklumat anda untuk: Kami hanya menggunakan data anda untuk tujuan yang berkaitan dengan urusan anda bersama kami. 5. Perkongsian Maklumat Kami hanya berkongsi maklumat anda apabila perlu, termasuk dengan: Kami memastikan semua pihak ketiga ini melindungi data anda mengikut keperluan PDPA 6. Keselamatan Data Kami mengambil langkah keselamatan yang munasabah untuk melindungi data peribadi anda daripada akses tanpa kebenaran, kehilangan atau penyalahgunaan. Walaupun tiada sistem yang 100% selamat, kami berusaha memastikan maklumat anda diuruskan dengan penuh tanggungjawab dan berhati-hati. 7. Hak Anda Di Bawah PDPA Sebagai pelanggan, anda berhak untuk: Untuk sebarang permintaan berkaitan data peribadi anda, sila hubungi kami. 8. Penyimpanan Data Kami akan menyimpan data anda hanya selama yang diperlukan untuk: Selepas itu, data akan dipadam secara selamat. 9. Perubahan Polisi Kami mungkin mengemas kini polisi ini dari semasa ke semasa bagi memastikan ia kekal relevan dan mematuhi keperluan semasa. Sebarang perubahan akan dikemas kini di halaman ini. Hubungi Kami Jika anda mempunyai sebarang pertanyaan mengenai polisi ini atau data peribadi anda, sila hubungi: Nature Health PharmacyEmel:\u00a0admin@naturehealthpharmacy.com.myTelefon: 03 \u2013 2779 6366Laman Web:\u00a0https:\/\/naturehealthpharmacy.com.my<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":2,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":222,"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/222"}],"wp:attachment":[{"href":"https:\/\/naturehealthpharmacy.com.my\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}