Effective Date: 25 February 2026
At Nature Health Pharmacy, we value your trust. The privacy and security of your personal information are extremely important to us. This policy explains how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our website https://naturehealthpharmacy.com.my, you agree to the practices described in this policy.
1. Information You Provide
When you browse or make a purchase on our website, we may collect:
Information You Provide
- Full name
- Phone number
- Email address
- Shipping Address
- Order History
- Any messages or enquiries you send to us
Your payment information is processed securely through third-party payment providers and is not stored on our servers.
Payments Through Third-Party Websites
All payment transactions are processed through secure and trusted payment gateway providers.
Nature Health Pharmacy does not store your credit card information or sensitive payment details. This information is handled directly by Fiuu in accordance with industry security standards.
3. Analytics Data & Cookies
Google Analytics to help us understand:
- How visitors use our website
- The most frequently visited pages
- How we can improve the user experience
This information is collected automatically, including IP addresses, device and browser types, and website interactions. The data is used for analytical purposes only and does not personally identify you. You can disable cookies through your browser settings at any time.
4. How We Use Your Data
We use your information to:
- Process and deliver orders
- Provide customer service
- Respond to enquiries
- Send order confirmations and updates
- Improve our services and user experience
- Send promotional materials (only with your consent)
- Comply with legal requirements
We only use your data for purposes related to your dealings with us.
5. Sharing of Information
We only share your information when necessary, including with:
- Payment gateway providers
- Delivery and shipping companies
- IT and hosting service providers
- Analytics providers such as Google
- Authorities, where required by law
We ensure that these third parties protect your data in accordance with the requirements of the PDPA.
6. Data Security
We take reasonable security measures to protect your personal data against unauthorised access, loss, or misuse. While no system is 100% secure, we strive to ensure that your information is handled responsibly and with care.
7. Your Rights Under the PDPA
As a customer, you have the right to:
- Request access to your personal data
- Request corrections if any information is inaccurate
- Withdraw your consent to marketing communications
- Restrict the use of certain data
For any requests relating to your personal data, please contact us.
8. Data Retention
We will retain your data only for as long as necessary to:
- Complete order transactions
- Meet legal requirements
- Resolve any disputes
After that, your data will be securely deleted.
9. Policy Updates
We may update this policy from time to time to ensure it remains relevant and complies with current requirements. Any changes will be posted on this page.
Contact Us
If you have any questions about this policy or your personal data, please contact:
Nature Health Pharmacy
Email: admin@naturehealthpharmacy.com.my
Phone No: 03 – 2779 6366
Website: https://naturehealthpharmacy.com.my